Like our Facebook page
Follow us on Twitter

Need more information? Contact Us…

Email Email Addresses
General / New Loans : info@wagedayadvance.co.uk
Existing Customers requiring further finance : furtherfinance@wagedayadvance.co.uk
  
Post WageDayAdvance Ltd - Head Office
Unit 7 Acorn Business Park
Keighley Road
Skipton
North Yorkshire
BD23 2UE

WageDayAdvance Ltd - Collections Office
PO BOX 10258
Nottingham
NG1 9JD

Telephone Head Office  : 0871 703 7777*
Office hours : 8:00am - 8:00pm Monday - Friday
: 9:00am - 5:00pm Saturday
: Closed - Sunday
: Our online automated service will quickly process your loan, just click on Apply Now

Collections Department :
Office hours : 8:00am - 7:00pm Monday - Friday
: 9:00am - 2:00pm Saturday

Fax Numbers
New Loans : 0844 443 2322
Further Finance : 0844 443 2355

Our offices are Closed on Bank Holidays.
  
Contacts Company Reg No: 04179322
Consumer Credit Licence No: 623347
Data Protection Reg No: Z1687106
VAT No.: 173643792


Complaints Procedure

How do I complain?

We are committed to treating you fairly, if you're not satisfied with any aspect of our service, please send your complaint in writing to the contact details at the foot of this page, or alternatively e-mail complaints@wagedayadvance.co.uk.

How we will deal with your complaint

In dealing with your complaint we will:

  1. Give your complaint immediate attention, and in any event acknowledge receipt within five days of our Complaints Team receiving it;
  2. Do our very best to resolve your complaint as soon as possible, and keep you regularly updated on its progress;
  3. Inform you of the person who is dealing with your complaint, and ensure that they are of appropriate seniority; and
  4. Send you our full response within four weeks of receiving your complaint.

We will send you a final response within four weeks of receiving your complaint (Which may be extended to eight weeks if we need more time to deal with your complaint). We will include details of how, if you are dissatisfied with the way we have handled your complaint, you can refer your complaint to the Financial Ombudsman Service (FOS). You can complain to the FOS at any time after you first raise your complaint with us, but you must complain to them within six months of raising the matter with us.

Contact details for the Financial Ombudsman Service is as follows:

The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR
Website: www.financial-ombudsman.org.uk
Email: complaint.info@financial-ombudsman.org.uk
Phone: 0845 080 1800


Problems/Questions? Contact us:
Tel : 0871 703 7777
Please note calls to this number are charged at
10ppm at all times from a BT landline, calls from
mobiles and other networks may vary. Calls may be recorded for training or quality purposes
email us
E-Mail
WageDayAdvance Ltd is member of the Consumer Credit Association and the British Cheque &amp Credit Associtaion
BCCA Membership
No : 4900
Authorised and regulated by the
Financial Conduct Authority

Authorisation can be checked on the Financial Service Register at www.fca.org.uk
FCA Interim Permission No: 623347