Any Questions? Get In Touch!

Email Addresses

General/New Loans:
Existing Customers requiring another loan:

WageDayAdvance Ltd - Head Office
Wellington Plaza
Wellington St
Leeds, LS1 4DL
WageDayAdvance Ltd - Collections Office
Wage Day Advance
PO Box 10397

Head Office: 0333 006 2000
Office hours:
Monday - Friday 8:00am - 8:00pm
Saturday 9:00am - 5:00pm
Sunday 10:00am - 4:00pm

Our online automated service will quickly process your loan, just click on Apply Now

Collections Department:0333 011 0677
Office hours:
Monday - Friday 8:00am - 7:00pm
Saturday 9:00am - 2:00pm
Sunday Closed
Fax Numbers
New Loans: 0333 323 9932
Existing Customers requiring another loan: 0333 323 9932

Company Reg No: 04179322
FCA Interim Permission No: 623347
Data Protection Reg No: Z1687106
VAT No.: 202491640


We're absolutely committed to treating every customer fairly and always aim for 100% customer satisfaction. If things go wrong, we want to put them right for you as quickly as we can.

If you're not happy with the service you receive or the loan that you've taken, it's really important that you let us know.

Ways to complain:

Call us on 0113 8879737

Email us at

Write to us
Complaints Team
Wage Day Advance Limited
PO Box 10397
Nottingham, NG1 9JJ

How we'll deal with your complaint

We'll try to resolve your complaint on the spot, but whatever happens, we'll:

  1. Give your complaint our immediate attention, and in any event acknowledge we have your complaint within five days of our Team receiving it
  2. Do our very best to resolve your complaint as soon as possible, and keep you regularly updated on its progress
  3. Let you know the name of the person who is dealing with your complaint, and ensure that they are of appropriate seniority
  4. Send you our final response within eight weeks of receiving your complaint, which will inform you of the results of our investigation.

If you're still unhappy following the receipt of our Final Response Letter or do not receive a response within eight weeks, you may be eligible to refer your complaint to the Financial Ombudsman Service.

Ways to complain to the Financial Ombudsman Service:

Call on 0800 023 4567 or 0300 123 9 123

Email to

Write to:

The Financial Ombudsman Service
Exchange Tower
E14 9SR


You can complain to the Financial Ombudsman Service at any time after you first raise your complaint with us, but you must complain to them within six months of raising the matter with us.

Warning: Late repayment can cause you serious money problems. For help, go to